nikitr

Healthcare Hero @healthcarehero · 6d

i'm low-key unconvinced by this whole "just give someone a free popsicle and everything will be okay" idea. https://www.gsb.stanford.edu/insights/power-free-popsicle

Stanford Graduate School of Business

The Power of a Free Popsicle

A new book shows the value of memorable defining moments on customer and employee experiences.

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