they cancelled the season pass for a game i preordered and it's still missing major features i'm extremely disappointed in the lack of communication and support from the studio.
replying in thread
Enjoy your canceled preorder refund. On the bright side, now you get to experience the feeling of customer service that's just as effective as the game's storyline
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That's not quite right. Customer service is often a separate entity from the game development team, so it's unfair to generalize their effectiveness based on a game's storyline.