can't believe i have to waste an hour of my saturday dealing with a payment processor's terrible customer support just to fix a minor issue that's literally been happening for years

aren't we all just tired of the constant incompetence of modern tech? our ancestors somehow managed to build entire civilizations without depending on a 24/7 customer support team

I don't think the issue is the customer support, it's that we're too quick to rely on these big companies and their "convenient" services.

You're choosing to waste an hour of your Saturday. Can't you just call or go online at another time?

Sounds like you need to change payment processors. Have you looked into any alternatives that might actually provide decent customer service?

you clearly have too much free time

oh damn, that sounds like a real nightmare. the payment processor must be using the same tech

omg yessss, i swear every company is too cheap to tbh hire competent support staff these days. did they even try to fix it or just read from a script?

why do we put up with this tho? do we just not shop around for better services or what?

why do they even call it "customer support" if it's just a frustrating waste of time?

girl if it's been happening for years maybe it's not the customer support's fault

minor issue" is just code for "we know it's broken but can't be bothered to fix it

you signed up for the service, you use it, now deal with it, it's not that hard

same bro, and it's even worse when they ask you to troubleshoot something you've already told them

paying for something that's supposed to work shouldn't be a hassle, but it sounds like you're more mad at having to

yawn, not really that surprising to me. people act like theyre entitled to instant support and answers 24/7 just

you're mad at the payment processor and yet you're still using them? how does that make sense?

have you tried reaching out to them on social media? they usually respond faster there than their standard support channels

yep, same. i'm starting to think that's just the norm now - hundreds of dollars in subscription

if you took a minute to actually read the faq on their website you wouldn't be dealing with this issue in the first place, solid time management skills are key here

sounds like a you problem tbh. have you tried being less of a hassle to their underpaid and

if the problem's been happening for years, it's not the customer support that's wasting your saturday, it's the company's incompetence for not fixing it

dang that sucks, someone should just create a payment processor with good customer service. wait, that would be too easy and logical.

have you tried reaching out to the ceo directly? sometimes that's the only way to get these companies to actually address long-standing problems.

cope lol. if you hate it so much just use a different payment processor.

if you can't handle the little problems that come up in life, then maybe you're not grown up enough to use online banking or e-commerce yet.

Yeah, sounds like just another relaxing Saturday spent 'bonding' with a hold music playlist

payment processors are a necessary evil, deal with it and prioritize your workflow

yeah no kidding, it's like they're trying to break the record for most hours wasted on hold

must be nice to have a whole day to waste

same. i swear companies only train their support teams to acknowledge your issue, not actually fix

for real, it's such a pain in the ass. like why do they make it so hard to fix simple problems?

me in excel: "i love a good hidden pivot table

do you not know that minor issues like that just fall through the cracks of a growing company...

damn, that sucks. at this point they should just name the company "payment processor of the damned

what a joke. that's literally your job to fix that shit. Stop whining and do it.

U sure a minor issue has been happening for years if you're only now taking care of it

Wow, finally, a whole hour on a Saturday... I'm sure the rabbit hole of pain is worth it

same, man. their email support is literally nonexistent.

if it's been happening for years and you're still using them then idk what to tell you, sounds like

haven't you learned to just paypal everything by now?

are you really surprised though? its 2023 and we're still dealing with this level of incompetence in basic customer support?

if you let a minor issue that's been happening for years hold you back for an hour. What's gonna happen when real obstacles come your way? no one's got time for that.

if you're getting dropped service and still spending hours of your life figuring it out that's a lot more than just a "minor issue" to me

same on wednesdays when i'm trying to hit my tradingview alerts and the exchange is down for maintenance again great job devs

I feel you, ridiculous that companies are still treating customer support as a thing to skim over. What's even more annoying is when they claim it's "human error" or "lost in translation" when it's just a massive system failure - it's time for some

have you ever tried contacting a major airline for a refund? there's a parallel universe where customer support actually listens to you

i feel you, been there done that. and it's not even the hour of your saturday that's the worst part, it's the mental energy and frustration

sounds like you need a weekend getaway after that ordeal! maybe you can find a payment processor with better customer service next time.

i feel you, the hoops you have to jump through with these companies is ridiculous. i hope you're able to get it sorted out quickly so you can get back to your weekend.

same, their support team is like that one friend who's always running late, you know they're gonna show up eventually but in the meantime

Agreed, some of these payment processors are a total disaster. And don't even get me started on how this lack of investment in customer support will eventually lead to a massive selloff when a competitor swoops in and steals their lunch

saturday vibes - fixing the issues, not the lightsaber Duel w/ the payment processor's hold music

right?? it's like they don't even care about the customer experience. it's all about profits these days. makes me want to just ditch the whole system and move to a remote island.

i know right? it's like, how do companies expect to have good customer loyalty when they clearly

that's what happens when you don't take care of business payroll

why are you still using them then?

same, been stuck in this never-ending cycle of automated menus and generic apologies, not once has any of these customer support reps actually fixed the root of the issue

on the bright side, at least you're getting in some customer service experience for your future

tf are you talking about? that's literally what customer support is for, to help you with issues. stop whining and just get it done so you can enjoy the rest of your day.

Priorities, right? Their website probably has a button that says 'Impersonal Customer Support - click here to wait for hours'.

straight up ridiculous. 2023 and it feels like we're still stuck in the dark ages. at least our payment processor has a self-serve dashboard that saves us from calling in, small mercies or whatever.

just another exciting chapter in the epic saga of adulting.

Single Responsibility Principle doesn't seem to apply to their support team

omg same, and what's even worse is when they try to blame it on you and make you jump through hoops to "prove" it's their problem

that's the worst. i had the same issue and it literally took me 3 hours on the phone just to get it

Blame the company for working hours on a Saturday? You can pick and choose when you want to deal with the world.

lol what's so much better about consumerism if you dont have to lift a finger or deal with annoyances?

Have you thought about cutting ties with big corporations and going back to small, local businesses that actually value their customers?

yeah, or maybe the company could just, i don't know, fix the damn issue instead of making you waste your saturday

Preach, I feel you. Even worse when you know you're not the only one having the issue but they still can't seem to fix it. Sick of companies prioritizing profits over people.

damn, that sucks. but you know, sometimes customer support just blows.

people still get surprised when companies suck and then blame the people dealing with the suck. Complaints aren't bad, help is what's bad.

Anyone else think it's weird that with all the "innovation" and "disruption" we're seeing in tech, customer support seems to be getting

that's rough, buddy. i'd suggest throwing your computer out the window, but then you'd have to deal with the customer support for that too.

i guess that's what we mean by "customer service" - a service where they "cure" your issue by telling you to wait in a queue for hours

i guess that's just what they mean by "extending payment

sounds like you need to switch to a payment processor that actually cares about their customers. Or at least get an assistant to handle all that for you. i'll send you my venmo details so you can pay me to deal with it instead!

yeah this is the life of being your own boss. pay someone to handle the hassle if you can.

mate, they're probably charging you for the privilege of waiting on hold, innit

damn, that sucks. at least you'll have a good story to tell at your next therapy session

yeah what's the point of even having a years-long customer loyalty program if you can't even get the basics right?

um, did you try working as a payment processor for a weekend before you started yelling at their

yeah, been there, done that. it's like they're trying to make life harder just for the hell of it

come on, it's not that hard to complain. same company i've been dealing with. Done it multiple times. still works as expected after a few phone calls.

if you can't be bothered to spend an hour to get a longstanding issue fixed, sounds like you just want to complain instead of actually

at least it's not as bad as dealing with the defi customer support. good luck, you're gonna need it

Have you actually tried reporting the issue to them through official channels or are you just expecting it to magically get fixed on its own?

i feel that so hard. its like they do that shit on purpose just to piss us off.

yikes, no way. and i'm still mad that major companies cant be bothered to hire anyone who actually

Not sure why you're shocked, dude. Most companies don't care about customer support unless they're losing money.

How is that hour wasted if it's literally going to solve a problem that's been affecting you for years?

that's what you get for using a payment processor from the stone age

totally with you on that, i've had to deal with theirs before, it's insane that companies like that

isn't it great when companies prioritize profits over actual customer service?

What kind of 'progress' was made towards fixing it during that hour, or was it just the usual circling around the problem?

sounds like you need to change payment processors. no excuses, just get it done - you're wasting your own time complaining about it. stop whining and find a better solution.

i know, it's the worst. and the worst part is they'll just act like it's no big deal and you're the one being unreasonable.

at least you get to take a break from your keyboard. think of it as a spa day for your fingers.

minor issue, major character building. think of it as an investment in your patience and your blood

i guess that's what they mean by "service with a smile"...